| Issue |
BIO Web Conf.
Volume 22, 2020
International Conference “Longevity Interventions 2020” (ICLI 2020)
|
|
|---|---|---|
| Article Number | 02002 | |
| Number of page(s) | 4 | |
| Section | Actual Problems of Medicine | |
| DOI | https://doi.org/10.1051/bioconf/20202202002 | |
| Published online | 06 July 2020 | |
Defects analysis of specialized medical care on the otorhinolaryngology profile in Sverdlovsk oblast at the outpatient and inpatient stage levels
1
Ural State Medical University, Faculty of Dentistry, 620028, Yekaterinburg, Russian Federation
2
Municipal Autonomous Healthcare Institution “City Clinical Hospital No. 40”, 620102, Yekaterinburg, Russian Federation
* Corresponding author: kse_sh@mail.ru
Issues of medical care quality examination are becoming more relevant at present, given the increase in the number of citizens’ appeals to the courts, an increase in the flow of patients with complaints to the Ministry of Health, and an analysis of the medical care quality is important for further improving the process of providing citizens with medical care and improving its quality level. The objective of this study was to analyze the structure of citizens’ complaints regarding the provision of medical care in the otorhinolaryngology profile, as well as to study the characteristics of quality defects in the provision of medical care.
© The Authors, published by EDP Sciences, 2020
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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