| Issue |
BIO Web Conf.
Volume 144, 2024
1st International Graduate Conference on Smart Agriculture and Green Renewable Energy (SAGE-Grace 2024)
|
|
|---|---|---|
| Article Number | 03006 | |
| Number of page(s) | 10 | |
| Section | Environmental Monitoring and Water Management | |
| DOI | https://doi.org/10.1051/bioconf/202414403006 | |
| Published online | 25 November 2024 | |
Digital Survey for Customer Satisfaction of Regional Drinking Water Companies (PDAM) using the mWater Application and the Slovin Formula Method
1 Department of Information Engineering, Sekolah Tinggi Teknologi Muhammadiyah Cileungsi, Jakarta, Indonesia
2 Department of Mechanical Engineering, Sekolah Tinggi Teknologi Muhammadiyah Cileungsi, Jakarta, Indonesia
3 Faculty of Ocean Engineering Technology and Informatics, Universiti Malaysia Terengganu, 21030 Kuala Terengganu, Malaysia
* Corresponding author: nurkholis@sttmcileungsi.ac.id
A digital survey is a technique for gathering information and client feedback on the goods or services they have received. In this situation, digital surveys can be utilized to gauge how satisfied PDAM (Regional Water Supply Company) customers are with the support they received from the mWater application. This digital survey might include questions about PDAM services, such as response time, water quality, and amenities offered. Customers can respond by leaving comments or rating items on a scale. There are still a lot of filling errors in surveys since conventional methods, which still employ paper media to collect respondent data, are still used to conduct surveys. Overall, conducting a customer satisfaction survey using the Slovin formula and the mWater app is a successful and efficient way. The Slovin formula is used to calculate the necessary sample size from the customer population, and the mWater application, which is based on a geographic information system (GIS), enables PDAMs to construct survey forms and collect survey replies quickly and efficiently. The results of this survey can then be applied to raise customer service standards.
© The Authors, published by EDP Sciences, 2024
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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