Unlocking Electronic Medical Record Success: Readiness Assessment with the DOQ-IT Method

Health Information Management, Health Department, Politeknik Negeri Jember, Indonesia

^* Corresponding mayaweka@polije.ac.id

Abstract

The Regional General Hospital Genteng Banyuwangi continued to use paper-based medical records, resulting in a 44.33% delay in the return of inpatient medical records during the fourth quarter of 2023. This study aims to assess the hospital's readiness to implement Electronic Medical Record (EMR) using the Doctor’s Office Quality Information Technology (DOQ-IT) method. A total of 40 respondents participated in this study at RSUD Genteng Banyuwangi, which used the DOQ-IT method to measure readiness for EMR implementation. The assessment found that the hospital’s information technology infrastructure, leadership and governance, and human resources were all ready for implementation. However, the organizational work culture was not yet ready. Overall, the readiness level for implementing electronic medical records is at Level II, indicating that the hospital is ready for EMR implementation. The lack of Standard Operating Procedures (SOPs), limited computer skills, insufficient computer availability, and inadequate vendor and hospital training were identified as obstacles to EMR adoption. It was therefore essential to create SOPs, expand computer availability, and conduct regular training sessions to overcome these issues.