Open Access
Table 3.
Method of quality assessment of a public service “Providing information received during accounting of reclaimed lands”
| No. | Indicator | Specific weight, points | Assessment method |
|---|---|---|---|
| 1 | Approved administrative regulations for electronic public services provided by a public authority | 3 | There are approved administrative regulations of electronic public service |
| 2 | Monitoring of electronic public services to an applicant’s request | 3 | There is a possibility of monitoring via website, SMS, e-mail, single phone number and/or hotline/call center |
| 3 | Online surveys to improve electronic public services | 0 | There are no online surveys to improve electronic public services |
| 4 | Assessment tool of electronic public services | 3 | There is a functioning assessment tool |
| 5 | Degree of automation of electronic public services | 1 | Only through the Single Portal |
| 6 | Degree of maturity of electronic public services | 1 | Interactive public services in the form of bilateral information exchange |
| 7 | Compliance with deadlines for electronic public services | 3 | There is no violation of deadlines |
| 8 | Satisfaction with electronic public services | 1 | Satisfactory |
| Total score | 15 | ||
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