Open Access

Table 3.

Method of quality assessment of a public service “Providing information received during accounting of reclaimed lands”

No. Indicator Specific weight, points Assessment method
1 Approved administrative regulations for electronic public services provided by a public authority 3 There are approved administrative regulations of electronic public service
2 Monitoring of electronic public services to an applicant’s request 3 There is a possibility of monitoring via website, SMS, e-mail, single phone number and/or hotline/call center
3 Online surveys to improve electronic public services 0 There are no online surveys to improve electronic public services
4 Assessment tool of electronic public services 3 There is a functioning assessment tool
5 Degree of automation of electronic public services 1 Only through the Single Portal
6 Degree of maturity of electronic public services 1 Interactive public services in the form of bilateral information exchange
7 Compliance with deadlines for electronic public services 3 There is no violation of deadlines
8 Satisfaction with electronic public services 1 Satisfactory
Total score 15

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