Open Access
BIO Web Conf.
Volume 82, 2024
International Scientific and Practical Conference “Methods for Synthesis of New Biologically Active Substances and Their Application in Various Industries of the World Economy – 2023” (MSNBAS2023)
Article Number 06014
Number of page(s) 14
Section Environmental Assessment of Synthesis Technologies and Impact on the Environment
Published online 03 January 2024
  • R. Lee. Cover story: More hotel brands coming to Klang Valley Edge Malaysia, (2019) [Google Scholar]
  • Malaysian Association of Hotels Malaysian hotel industry report 2021, (2021) [Google Scholar]
  • N. Geronikolas. Customer Defects in the Hotel Industry: The Five (5) Most Common Factors Driving Business Away Hub Pages Inc (2012) [Google Scholar]
  • B. Othman, A. Harun, W. Rashid, R. Ali. The impact of Umrah service quality on customer satisfaction towards Umrah travel agents in Malaysia. Management Science Letters. 9, 1763–72 (2019) [CrossRef] [Google Scholar]
  • J. Kanyama, W. Nurittamont and S. Siripipatthanakul. Hotel service quality and its effect on customer loyalty: The case of Ubon Ratchathani, Thailand during COVID-19 Pandemic. Journal of Management in Business, Healthcare, and Education, 1, 1–20, (2022) [Google Scholar]
  • M. M. Al-Ababneh, M. A. Masadeh, F. J. Al-Shakhsheer, A. H. Ma’moun. The impact of internal service quality on job satisfaction in the hotel industry. Research in Hospitality Management, 8, 55–62, (2018) [CrossRef] [Google Scholar]
  • A. Ismail, Y.M. Yunan. Service Quality as a predictor of customer satisfaction and customer loyalty LogForum, 12, 269–83 (2016) [Google Scholar]
  • S. Siripipatthanakul, C. Nyen Vui. Dental practice-related factors and patient loyalty in dental clinics, Laem Chabang, Thailand: The mediating role of patient satisfaction. International Journal of Behavioral Analtyics 1, 1–17, (2021) [Google Scholar]
  • V.A. Zeithaml, L.L. Berry, A. Parasuraman. The behavioural consequences of service quality. Journal of Marketing. 31–46, (1996) [Google Scholar]
  • V. Leninkumar. The effect of service quality on customer loyalty. European Journal of Business and Management, 8, 44–9, (2016) [Google Scholar]
  • U. Matyakubov, V. Filimonau, V.A. Ermolaev. The (De)motives to Conserve the Environment among Small Independent Hotels in a Resource Scarce Destination, Journal of Quality Assurance in Hospitality & Tourism, 23(6), 1596-1622(2022). DOI: 10.1080/1528008X.2021.2004571 [CrossRef] [Google Scholar]
  • A. R. P. Barusman, T. M. B.Virgawenda, Y. A. Arwis. Factors that Effect the Level of Consumers Loyalty for Budget Hotel in Indonesia. Journal of Talent Development and Excellence. 13, 2932-2942 (2020) [Google Scholar]
  • M.A. Abou-Shouk, G.S Khalifa. The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels. Journal of Travel & Tourism Marketing. 34, 608–23, (2017) [CrossRef] [Google Scholar]
  • A. Sudigdo, G.S.A Khalifa, A. E. Abuelhassan. Driving Islamic Attributes, Destination Security Guarantee & Destination Image To Predict Tourists’decision To Visit Jakarta. International Journal on Recent Trends in Business and Tourism. 3, 59–65, (2019) [Google Scholar]
  • [15] R. Nurcahyo, A. Fitriyani, I.N. Hudda. The influence of facility and service quality towards customer satisfaction and its impact on customer loyalty in Borobudur Hotel in Jakarta. Binus Business Review. 8, 23–9, (2017) [CrossRef] [Google Scholar]
  • G. S. A. Khalifa. Ethnic restaurants’ meal experience: Egyptian customers’ perceptions Journal of Faculty of Tourism and Hotels, 9, 92–112, (2015) [Google Scholar]
  • Tourism Malaysia. Malaysia Tourism Statistics (2020) [Google Scholar]
  • S. T. A. Council, Tourism Selangor (2021) [Google Scholar]
  • Malaysia Department of Statistics, National Accounts of Malaysia, 2019 (2020) [Google Scholar]
  • S.A. Abdul-Latif, H.N. Abdul Aziz, The Effects of Trust on Parasocial Interaction of Malaysian Facebook (FB) Travel Community Handbook of Research on Technology Applications for Effective Customer Engagement ed N Mohd Suki (IGI Global). 76-90, (2021) [Google Scholar]
  • S.S.S. Al-Shidhani, R. Tumati The Impact of Service Quality on Customer Satisfaction and Loyalty in Luxury Hotels in Muscat. Global Business & Management Research, 13, (2021) [Google Scholar]
  • B.G. Tabachnick, L.S. Fidell. Using Multivariate Statistics, 28, (Boston, MA: Pearson Education Inc), (2007) [Google Scholar]
  • R.F. Devellis, Scale Development Theory and Applications : Second Edition 26, (London: SAGE Publications), (2003) [Google Scholar]
  • D. Marić, V. Marinković, R. Marić, D. Dimitrovski. Analysis of tangible and intangible hotel service quality components. Industrija 44, (2016) [Google Scholar]
  • M. Ramzi, B Mohamed. Customer loyalty and the impacts of service quality: The case of five-star hotels in Jordan. International Journal of Economics and Management Engineering. 4, 1702–8, (2010) [Google Scholar]
  • A. Afifah, N. A. Kurniawati. Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty. Journal of Islamic Economic Laws. 4, 105–36, (2021) [CrossRef] [Google Scholar]
  • R. Dabestani, A. Shahin, M. Saljoughian, H. Shirouyehzad. Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four-star hotels. International Journal of Quality & Reliability Management. (2016) [Google Scholar]
  • P. Padma, J. Ahn. Guest satisfaction & dissatisfaction in luxury hotels: An application of big data. International Journal of Hospitality Management, 84, 102318, (2020) [CrossRef] [Google Scholar]
  • M. Yamin, A. Darmawan, S. Rosyadi. Analysis of Indonesian tourism potentials through the sustainable tourism perspective in the new normal Era. Jurnal Hubungan Internasional, 10, 44–58, (2021) [CrossRef] [Google Scholar]
  • Y.S. Cheng, N.T. Kuo, K.C. Chang, H.T. Wu. Using data mining methods to predict repeat patronage intention in the restaurant industry. Journal of Quality Assurance in Hospitality & Tourism. 23, 1548–74 (2022) [CrossRef] [Google Scholar]
  • O.N. Korableva, V.N. Mityakova, O.V. Kalimullina. Designing a decision support system for predicting innovation activity. Paper presented at the ICEIS 2020 - Proceedings of the 22nd International Conference on Enterprise Information Systems, 1, 619-625(2020). [Google Scholar]
  • M.K. Barcho, O.V. Otto, H.A. Hajiyev, V.O. Samusenkov, L.N. Korshunova, N.O. Vikhrova, N.N. Nikulin. Basic directions for forming perspective forms of agricultural integration. Entrepreneurship and Sustainability Issues, 8(1), 960-971 (2020). doi:10.9770/jesi.2020.8.1(64) [CrossRef] [Google Scholar]
  • A.A. Kurilova, H.A.O. Hajiyev, E.I. Abdullina, A.B. Plisova, A.A. Arkhipenko. Production-Distribution Problem Optimization in a Green Closed-Loop Supply Chain. Industrial Engineering and Management Systems, 20(4), 509-521 (2021). doi: 10.7232/iems.2021.20.4.509 [CrossRef] [Google Scholar]
  • I. Abdullaev, N. Prodanova, K.A. Bhaskar, E.L. Lydia, S. Kadry, J. Kim. Task offloading and resource allocation in iot based mobile edge computing using deep learning. Computers, Materials & Continua, 76(2), 1463-1477 (2023). doi: 10.32604/cmc.2023.038417 [CrossRef] [Google Scholar]
  • O.N. Korableva, N. Gorelov, O. Kalimullina. Contemporary issues of intellectual capital: Bibliographic analysis. Lecture Notes in Mechanical Engineering, 13th World Congress on Engineering Asset Management, WCEAM 2018, 457-464 (2020). doi:10.1007/978-3-030-48021-9_51 [Google Scholar]
  • I.S. Abdullaev, P.A. Gurbanov, R.A. Aleshko, Y.Yu. Finogenov. Improvement of the organizational and economic mechanism of innovative development of the food and processing industry. Siberian Journal of Life Sciences and Agriculture, 2023, 15(3), 357-386(2023). doi: 10.12731/2658-6649-2023-15-3-357-386 [CrossRef] [Google Scholar]
  • N.Y. Velichko, A.V. Petropavlovskaya, B.M. Zhukov, O.A. Razzhivin, L.M. Osadchuk. Current issues in hotel management in Russia. Espacios, 39(31) (2018). [Google Scholar]
  • N. Prodanova, O. Tarasova, E. Osadchy, I. Kosorukova, M. Khajiyeva, H. Hajiyev. ESG-dependent subsystems: features of audit and identification of reserves for enhancing their performance. Migration Letters, 24(2), 25-37(2023). [Google Scholar]
  • V. Kolmakov, & A. Polyakova. Regional free cash flow dataset: An approach to regional performance evaluation. Data in Brief, 25. (2019). doi:10.1016/j.dib.2019.104175 [CrossRef] [Google Scholar]
  • L. Zelentsova, A. Tikhonov. A Methodology for Assessing the Innovative Potential of a High-Tech Organization under the Economy Digitalization Impact. QUALITY - Access to Success, 21 (174), 7-13(2020). [Google Scholar]
  • N.A. Alexandrova, T.Yu. Ksenofontova, E.A. Zharkova, V.A. Alexandrov, V.S. Kukhar. It staff turnover: Causes and management tools, E3S Web of Conferences, 395, 05010 (2023). doi: 10.1051/e3sconf/202339505010 [CrossRef] [EDP Sciences] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.