User Satisfaction and Technology Adoption in Smart Homes: A User Experience Test

¹ Institute of Economics, Management and Communications in Construction and Real Estate Moscow State University of Civil Engineering, Yaroslavskoe Shosse, 26, 129337 Moscow, Russia
² Uttaranchal University, Dehradun 248007, India
³ Lovely Professional University Phagwara, Punjab, India
⁴ K R Mangalam University, Gurgaon, India
⁵ GD Goenka University, Sohna, Haryana, India
⁶ GRIET, Bachupally, Hyderabad, Telangana, India

^* Corresponding author: orlovak@mgsu.ru

Abstract

Using a mixed-methods approach, we examine the complex link between user happiness and technology adoption in the context of smart homes. Our tests show that user happiness and adoption are highly influenced by the versions of smart home technologies, with Version A producing better user satisfaction (7.2) and adoption rates (68%) than Version B (6.8, 62%). Furthermore, consumers engaging with Features A and C reported the greatest adoption rates (80%) and satisfaction (8.1), indicating that certain features, particularly when paired, have a significant influence on user pleasure. Extended training times resulted in higher user satisfaction and adoption rates of the technology; the 6-hour training group had the greatest adoption rate (84%), and the highest satisfaction (8.3%). Furthermore, user age demographics have a substantial impact on adoption and happiness; young adults have the greatest adoption rate (70%) and contentment (7.6). These results highlight the necessity of developing smart home technologies that are appropriate for various age groups, as well as the significance of feature customization, thorough training, and user-centric design in improving user satisfaction and encouraging technology adoption. Introduction