Issue |
BIO Web Conf.
Volume 152, 2025
International Conference on Health and Biological Science (ICHBS 2024)
|
|
---|---|---|
Article Number | 01035 | |
Number of page(s) | 10 | |
Section | Dense Matter | |
DOI | https://doi.org/10.1051/bioconf/202515201035 | |
Published online | 20 January 2025 |
The influence of doctoral management and medical procedures on patient satisfaction: An analysis based on appointment and medical procedure data
1 Faculty of Social Sciences, Universitas Harapan Bangsa, Indonesia
2 Faculty of Health Sciences, Universitas Harapan Bangsa, Indonesia
* Corresponding author: yadi@uhb.ac.id
The impact of medical procedures and physician management on patient satisfaction is investigated in this study. Physician experience, specialization, waiting time, and the length of medical procedures are the primary characteristics examined. Hospital appointment and procedure records were used to gather data, and waiting time and procedure length were used as stand-ins for patient satisfaction. Patient satisfaction is significantly impacted by waiting time, according to the results. There is a negative correlation between waiting time and satisfaction, particularly for specialists. Even though they have lengthier wait times, specialists and subspecialists nevertheless offer greater satisfaction than general practitioners. There were reduced wait times for doctors with five to ten years of experience. However, there was no discernible impact of the length of medical procedures on patient satisfaction. The main findings suggest that waiting time management is critical to improving patient satisfaction, while duration of medical procedures has no significant impact. Therefore, optimizing doctor scheduling and improving communication with patients should be considered.
© The Authors, published by EDP Sciences, 2025
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.