Location-Based Services for Indoor Environments: A User Experience Test

¹ Department of Management and Innovation, Department of management and innovation, National Research University Moscow State University of Civil Engineering, 129337 Yaroslavskoe shosse, Moscow, Russia ;
³ Uttaranchal University, Dehradun 248007, India
⁴ Lovely Professional University, Phagwara, Punjab, India
⁵ K R Mangalam University, Gurgaon, India
⁶ GD Goenka University, Sohna, Haryana, India

^* Corresponding email- meshcheryakovats@mgsu.ru

Abstract

The location-based services (LBS) user experience in controlled indoor settings in this scientific research. The environments included a range of user demographics, device configurations, and ambient factors. According to our findings, customer satisfaction ratings ranged from 5 to 9 on a scale of 1 to 10, and the average location accuracy was 1.1 meters (±0.4 meters) across various interactions and locales. These conclusions were supported by qualitative comments, which expressed satisfaction with the effectiveness of the check-in procedures and the practicality of several LBS features. Negative reviews, on the other hand, revealed difficulties with positioning technology accuracy, highlighting the intricate interactions among variables influencing indoor location-based services user experiences. This study provides a solid scientific basis for indoor location-based services (LBS) optimization, highlighting the need of tackling practical issues to improve user contentment and the usefulness of such services in indoor environments.